{"id":368,"date":"2022-11-27T14:32:32","date_gmt":"2022-11-27T17:32:32","guid":{"rendered":"https:\/\/admglobal.com.ar\/ayuda\/?post_type=ht_kb&#038;p=368"},"modified":"2024-04-12T13:44:19","modified_gmt":"2024-04-12T16:44:19","slug":"informar-un-problema","status":"publish","type":"ht_kb","link":"https:\/\/admglobal.com.ar\/ayuda\/centro-ayuda\/informar-un-problema\/","title":{"rendered":"Informar un Problema"},"content":{"rendered":"\n<p>Antes de informar un problema busca en nuestro Centro de Ayuda:<\/p>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/admglobal.com.ar\/ayuda\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label screen-reader-text\" for=\"wp-block-search__input-1\" >Buscar<\/label><div class=\"wp-block-search__inside-wrapper\"  style=\"width: 668px\"><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Buscar\" class=\"wp-block-search__button wp-element-button\" type=\"submit\" >Buscar<\/button><\/div><\/form>\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Si no encontraste una soluci\u00f3n a tu problema en nuestro Centro de Ayuda podes contactarnos enviando los siguientes datos a nuestro email de Soporte (soporte@admglobal.com.ar)<\/p><\/blockquote><\/figure>\n\n\n\n<p><br>Datos esenciales que debes incluir en un reporte de un problema:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Crear un mensaje nuevo(email nuevo) con un t\u00edtulo descriptivo<\/li>\n\n\n\n<li>Describir las circunstancias en las que ocurre, intenta ser lo m\u00e1s espec\u00edfico posible<\/li>\n\n\n\n<li>Menciona la versi\u00f3n de AdmGlobal y Windows utilizados, es recomendable tener las \u00faltimas versiones instaladas<\/li>\n\n\n\n<li><strong>Adjuntar fotos de todos los mensajes de error o pantallas relacionadas<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/admglobal.com.ar\/ayuda\/wp-content\/uploads\/2022\/11\/image-42.png\"><img loading=\"lazy\" decoding=\"async\" width=\"751\" height=\"409\" src=\"https:\/\/admglobal.com.ar\/ayuda\/wp-content\/uploads\/2022\/11\/image-42.png\" alt=\"\" class=\"wp-image-371\" srcset=\"https:\/\/admglobal.com.ar\/ayuda\/wp-content\/uploads\/2022\/11\/image-42.png 751w, https:\/\/admglobal.com.ar\/ayuda\/wp-content\/uploads\/2022\/11\/image-42-300x163.png 300w, https:\/\/admglobal.com.ar\/ayuda\/wp-content\/uploads\/2022\/11\/image-42-50x27.png 50w, https:\/\/admglobal.com.ar\/ayuda\/wp-content\/uploads\/2022\/11\/image-42-60x33.png 60w, https:\/\/admglobal.com.ar\/ayuda\/wp-content\/uploads\/2022\/11\/image-42-100x54.png 100w\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Para poder acceder al soporte debes haber adquirido el software dentro de los 3 meses o estar suscripto al soporte extendido.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Antes de informar un problema busca en nuestro Centro de Ayuda: Si no encontraste una soluci\u00f3n a tu problema en nuestro Centro de Ayuda podes contactarnos enviando los siguientes datos a nuestro email de Soporte (soporte@admglobal.com.ar) Datos esenciales que debes incluir en un reporte de un problema:<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[33],"ht-kb-tag":[13],"class_list":["post-368","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-soluciones","ht_kb_tag-error"],"_links":{"self":[{"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/ht-kb\/368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/comments?post=368"}],"version-history":[{"count":12,"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/ht-kb\/368\/revisions"}],"predecessor-version":[{"id":652,"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/ht-kb\/368\/revisions\/652"}],"wp:attachment":[{"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/media?parent=368"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/ht-kb-category?post=368"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/admglobal.com.ar\/ayuda\/wp-json\/wp\/v2\/ht-kb-tag?post=368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}